The Radianz Group respects your privacy and seeks to protect your personal data. When we refer to “personal data” in this Privacy Policy, we mean information that identifies you as an individual, or is capable of doing so. The following information describes how we gather and use data. The amount of information the Radianz Group holds on you and how it uses it depends on your relationship with the Radianz Group and on what Radianz service you use, so some of the sections below may not be relevant to you.
Radianz Group - who we are and what we do
Radianz Group means Radianz Limited and subsidiaries or corporate entities as they exist from time to time and in which Radianz Limited has a direct or indirect ownership interest of 50% or more. The Radianz Group provides extranet and other services to the financial services community.This web site is operated by Radianz Global Limited on behalf of itself and the Radianz Group.
What Radianz uses your personal data for The Radianz Group may collect and use your personal data to administer, support, improve and obtain feedback on our services and to detect and prevent faults, breaches of our network security, the law or our contract terms, (usually as a result of a Radianz service purchased by your employer). We may also use all this information to assess what Radianz Group services may be of interest to individuals and to personalize our service and marketing. If you or your employer utilize a Radianz service, Radianz may contact you to obtain feedback on that service and any improvements we could make to it.
Further information/marketing
The Radianz Group may from time to time contact you about those of its other services to which you do not subscribe but which may interest you. Sometimes we may invite you to client entertainment and similar events. Such contact may be by post, fax, email, or by telephone from time to time where it is lawful for us to contact you in this way. You have a right to ask us at any time not to contact you by way of direct marketing. You can do this by contacting Radianz Marketing on Tel No: +44 (0) 207 650 9000 or: corporatecommunications@radianz.com Then you will no longer receive invitations for events.
Calls to Help Desks
Calls to Radianz Group telephone help desks may be recorded for quality control, regulatory and monitoring purposes.
Personal Information Radianz collects
The Radianz Group collects and updates information about users of its services, suppliers, account and IT managers and other individuals it deals with in its day-to-day business. It may obtain this information via direct contact with you, from our website, from third parties such as your employer or another one of our suppliers and automatically via your use of our services.
Information you/others give us
This information includes your contact details, registration and payment details, support problems, details around participation in events or surveys and certain relevant details of your interests and preferences.
Storage methods and duration
The Radianz Group may store your information in its databases, such as its customer relationship database, for reference. The information may be retained and used by the Radianz Group for a reasonable period, reflecting our need to answer queries or resolve problems, provide improved and new services and any data retention requirements of the law. This means we may retain information after an individual ceases to use Radianz Group services or after the individual has ceased interacting with us.
Passing your information to others in your own organization
If your employer subscribed for the service on your behalf then we may pass certain information to your employer about your use of the service where your employer has a legitimate reason to receive it. Similarly if you are the point contact person in your organization for a service, we may pass your contact details to those in your organization for this purpose.
Passing your information to third parties
The Radianz Group does not sell or rent your personal data to others outside the Radianz Group.
Cookies/Software agents
A "cookie" is a piece of software, which may be sent to your computer. Cookies enable us to collect information about how our websites and services are being used and to manage them more efficiently. Until you have registered on Radianz websites, the cookie will only track general usage patterns and technical information about your computer type and will not be used to identify you individually. After registration, cookies will be used to collect information about you as described in "Personal Information Radianz collects." You can turn off the ability to receive cookies by adjusting the browser in your computer but you should note that if you do so, this may seriously affect the quality of service and data you receive. You therefore do this at your own risk.
Digital Signatures/Certificates
If the product you are using has digital certificates/certificate signatures then your name and related details may be displayed as part of any certificate issued to you. It will be seen by those to whom your certificate or signature is presented or who rely on it. Your details may also need to be entered into a related status directory of certificates issued.
Interception of mail
The Radianz Group may intercept some mail and email addressed to individuals in the Radianz Group. The reasons it may do this are related to security of the Radianz Group, its staff and others, for detection and prevention of crime and to identify correct recipients or to make sure mail is dealt with during staff absence. In the case of emails, we may reject, delay or remove content from emails which have a nature, content or attachments which may disrupt our systems or because they may pose security issues such as viruses. We may also filter out emails that contain certain content on the basis that content is offensive or the email is unwanted or “spam.” In certain circumstances this may unfortunately result in "innocent" emails being affected but we do try and reduce such occurrences.
International Transfer of your information
Because Radianz services and the Radianz Group are international, personal data may be made available internationally, including in countries that do not have data protection laws, or laws that provide as much protection as in the country of origin. We seek to require those to whom we transfer your data to protect it and your privacy. This way we work to protect personal data transferred to countries that do not have data protection laws or whose laws are less strict.
Credit Checks
As part of your application for a Radianz service, if you are a sole trader or a partnership, we may make searches about you at credit reference agencies. The agencies will record details of any search whether or not your application succeeds. We may use credit scoring methods to assess your application and to verify your identity. Credit searches and other information that is provided to us and/or the credit reference agencies about you and anyone with whom you are linked financially may be used by the Radianz Group if credit decisions are made about you and anyone with whom you are linked financially or other members of your household. This information may be used for debt tracing and the prevention of money laundering as well as the management of your Radianz service. In addition, we may ask you to provide physical forms of identification and/or we may telephone to confirm your identity.
Questions
More details about the way we use data in a particular Radianz Group service may be found in a notice or statement that is provided to you as part of that service. If you have any questions about this BT Radianz privacy/data protection policy or the use of data in a particular service, you should contact Radianz Marketing on Tel No: +44 (0) 207 650 9000 or: corporatecommunications@radianz.com. Please also contact our Marketing Department at 66 Prescot Street, London E1 8HG if you wish to amend any of the personal details that we hold about you.
